1. Processing and shipping timeframe:
- Each item is crafted and customized based on your specifications, with a processing period of 1-3 business days.
- Tracking information may take 24 to 48 hours to reflect updates.
- The ongoing pandemic may result in potential delays in order processing and shipping.
2. Shipping expenses and delivery duration:
Standard Shipping Cost:
US - CA:
- First item: $4.95
- Each additional item: $2.95
EU - AU:
- First item: $6.95
- Each additional item: $4.95
Delvery Time:
- US - CA: 7-10 business days
- EU - AU: 10-20 business days
Express Shipping Cost:
US - CA:
- First item: $9.95
- Each additional item: $7.95
EU - AU:
- First item: $11.95
- Each additional item: $9.95
Delvery Time:
- US - CA: 5-7 business days
- EU - AU: 7-14 business days
*Note: Shipping Duration: Excludes order handling time.
We thank you for your patience and comprehension regarding this matter!
3. Modify or Cancel Orders:
- Following order placement, you have a 12-hour window to reach out and request modifications or cancellations without charge.
- Orders are processed for production after the initial 12-24 hours. In case of a cancellation request, a 30% cancellation fee will be applied to the total invoice.
- Additionally, refunds are not available for cancellations made within 24 hours of order placement.